Return window
You may return most items within PlaceholderXX days of delivery. To start a return, email sales@somacontourmassage.com with your order number before sending anything back.
Condition of returned items
- Items must be complete, with all attachments, cables and manuals.
- Original packaging is required for massage chairs to be collected safely.
- Items showing damage beyond normal inspection may be refused or partially refunded.
Return costs and restocking
Return shipping for handheld devices is Placeholderpaid by customer / prepaid label. Massage chair returns are collected by freight carrier for a fee of Placeholder$XXX. A restocking fee of PlaceholderXX% may apply to opened chairs.
Refunds
Once we receive and inspect your return, we issue a refund to the original payment method within PlaceholderX–X business days. Original delivery charges are Placeholderrefundable / non-refundable.
Faulty items and warranty
Products that develop a fault are covered by our limited warranty for PlaceholderXX months from delivery. Contact us with a description and, if possible, a short video of the issue. We will arrange a repair, replacement part or replacement unit.
Dealer returns
Returns of wholesale stock are handled under the terms of each dealer agreement and are not covered by this consumer policy.